FAQs

Frequently Asked Questions.
Here are some common questions about our products and services.

What are silicone masks?

Silicone masks represent a pinnacle in disguise technology, crafted from high-quality medical-grade silicone rubber. Designed to fit snugly over the face and head, these masks offer unparalleled realism, mimicking the movement and texture of real skin. Unlike mass-produced alternatives, our masks are meticulously handcrafted by skilled artisans, ensuring every detail is perfected. With proper care, silicone masks can endure for over 45 years, making them a worthwhile investment for enthusiasts and professionals alike.

How are silicone masks made?

Silicone masks undergo a meticulous handcrafted process, starting with the creation of an extremely detailed sculpture using advanced digital software. The sculpture is then used to create molds, into which platinum-grade silicone is injected to form the base of the mask. After curing, the mask is meticulously painted and detailed by skilled artisans to achieve lifelike realism.

Are silicone masks durable?

Yes, silicone masks are highly durable and can withstand regular wear and tear. Unlike latex masks, which may degrade over time, silicone masks maintain their shape, color, and texture even after repeated use. With proper care, these masks can last for many years, making them a worthwhile investment for enthusiasts and professionals alike.

Can I eat, drink, or speak while wearing a silicone mask?

Yes, silicone masks are designed to allow for natural mouth movement and facial expressions, enabling wearers to eat, drink, speak, and even sing while wearing the mask. The flexible silicone material conforms to the wearer's face, providing a comfortable and lifelike experience.

Can I expedite my order?

Each mask undergoes an intricate handmade process, taking approximately 8-10 weeks to complete. For masks with added hair, this timeframe extends by an additional 2-3 weeks. If you need a mask sooner, contact us for information regarding expedited processing.

Are silicone masks suitable for people with sensitive skin or allergies?

Yes, silicone masks are hypoallergenic and safe for individuals with sensitive skin or allergies. The medical-grade silicone material is gentle on the skin and less likely to cause irritation or allergic reactions compared to latex or other materials. However, if you have specific concerns or known allergies, we recommend consulting with a dermatologist before wearing a silicone mask.

Can I wear makeup or apply facial prosthetics under a silicone mask?

Yes, silicone masks can be worn over makeup or facial prosthetics for added realism or customization. However, we recommend using oil-free or water-based makeup products to prevent any potential interaction with the silicone material. Additionally, ensure that any facial prosthetics are securely attached to the skin to avoid displacement or discomfort while wearing the mask.

Are silicone masks waterproof or resistant to moisture?

While silicone masks are generally water-resistant, prolonged exposure to moisture or submersion in water may affect the mask's appearance or durability. We advise against wearing silicone masks while swimming or engaging in water-related activities to prevent damage or distortion of the mask. After exposure to moisture, ensure the mask is thoroughly dried before storing it to prevent mold or mildew growth.

Can I wear a silicone mask in hot or humid climates?

Yes, silicone masks are suitable for wear in various climates, including hot and humid environments. The breathable nature of silicone allows for airflow and ventilation, helping to regulate temperature and prevent overheating during wear. However, we recommend taking regular breaks and staying hydrated when wearing a mask for extended periods in hot or humid conditions.

Do silicone masks come with warranties or guarantees?

We stand behind the quality and craftsmanship of our silicone masks and offer warranties or guarantees against defects in materials or workmanship upon arrival of the mask. Our masks undergo rigorous quality control inspections before being shipped to ensure they meet our high standards. In the rare event of a defect or issue with your mask, please contact our customer service team for assistance with repairs or replacements.

Can I repair or modify my silicone mask myself?

While minor repairs or modifications may be possible with proper tools and materials, we recommend consulting with our team or a professional artisan for any significant repairs or alterations to your silicone mask. Attempting to repair or modify the mask yourself may void any warranties or guarantees and could potentially damage the mask further.

Are silicone masks suitable for use in theatrical productions or haunted attractions?

Yes, silicone masks are ideal for use in theatrical productions, haunted attractions, film projects, and other entertainment venues. Their lifelike appearance, durability, and comfort make them a popular choice among actors, performers, and makeup artists seeking realistic character transformations. Additionally, our masks can be customized to meet specific production requirements or character designs.

Do you offer discounts for bulk orders or wholesale purchases?

Yes, we offer discounts for bulk orders or wholesale purchases of silicone masks. Whether you're a professional makeup artist, costume designer, or event planner, we can provide competitive pricing and tailored solutions to meet your needs. Please contact our sales team for more information on bulk pricing and wholesale options.

Can I visit your studio or showroom to see the masks in person?

We do not currently have a physical showroom or retail location. Additionally, we may offer private appointments or virtual consultations for clients interested in discussing custom orders or seeing our masks up close. Please contact us for more information on scheduling a visit or consultation.

Do you create custom masks?

Absolutely! Our advanced digital technology empowers us to create highly personalized masks tailored to your specifications. Whether you desire a replica of a famous character or a unique creation, our skilled team can bring your vision to life. Contact us to discuss your custom mask requirements and pricing options.

Can I request a custom paint job?

Indeed, we welcome custom paint requests to further personalize your mask. Our talented artists can accommodate a variety of paint styles and designs to suit your preferences. In most cases, custom paint jobs are offered at no additional charge. Get in touch with us to explore the possibilities for your mask customization.

Will the mask fit my head?

Ensuring a proper fit is crucial for maximum comfort and realism. While our base models are designed to fit most individuals, we offer multiple sizing options for each design to optimize the fit. Additionally, our movable masks conform closely to the wearer's face, allowing for natural movements and expressions. Contact us to inquire about custom sizing options tailored to your specific measurements.

How do I clean my silicone mask?

Maintaining the cleanliness of your silicone mask is essential for longevity and hygiene. To clean the mask, use a soft washcloth and mild soap to gently remove any dirt or residue. Thoroughly rinse with water and pat dry with a clean towel. Avoid using abrasive cleaners or scrubbing vigorously, as this may damage the mask's surface.

Do your mask come with or do you sell headforms?

While we do not currently offer headforms, we provide guidance on proper mask storage to preserve its shape and quality. You can store your mask in a cool, dry place away from direct sunlight or invest in a mannequin headform available at most craft stores. For a premium storage solution, consider our deluxe skull headforms, available for purchase on our website.

Do you ship worldwide?

Yes, we offer worldwide shipping for our silicone masks. Whether you're located in the United States, Europe, Asia, or elsewhere, we can ship your order to your desired location. Please note that international shipping rates and delivery times may vary depending on your location and local customs regulations.

How long will my mask last?

We also reinforce our masks in areas such as the eyes, mouth, nose, and ears using a strong and stretchy powermesh which helps ensure that your mask will not get torn or damaged. Pieces made using a platinum cured silicone can last upward of 45 years!

Where are you located?

We are based out of Sioux Falls, South Dakota, USA. We work closely with artists from all around the world!

How can I stay updated on new mask designs, promotions, or events?

Stay informed about our latest mask designs, promotions, and events by following us on social media platforms such as Facebook, Instagram, and TikTok. We regularly post updates, behind-the-scenes content, and exclusive offers for our followers. You can also subscribe to our newsletter or join our mailing list to receive email notifications about new releases and special discounts.

Cancellation/Return Policy
Each one of our products is hand crafted and made per order. In the extremely rare event where one of our products arrives to you defective, we will replace the product with a new one once the product as been returned to us for inspection. For any refunds not involving a defective product, a restocking fee of 150$ is required if a cancellation is made during or after ordering. Our artists put a great amount of time into each of our products and we do not welcome people who want to try out our products and then return them.

HOW TO PUT ON AND TAKE OFF YOUR MASK

Prior to putting on the mask, please make sure that your hands and fingers are clear of any objects (such as a ring) that can potentially cause damage to the mask. Place the backside of both hands halfway inside of the mask. With your hands around ear level, carefully stretch the mask neck area wide enough so that your head can fit inside. Start at the back of your head and gently lower the mask over your face. Carefully adjust the face area of the mask so that your mouth and eyes line up properly. DO NOT pull or tug on any area of the mask at any time. To remove the mask, slide the backside of your hands halfway into the mask. Stretch the mask open and carefully lift the mask upwards until it is removed. For a video tutorial, please see above.

HOW TO CLEAN AND STORE YOUR MASK

When handling or storing the mask, be cautious not to fold the aluminum nose bridge excessively. Doing so may cause the nose bridge to fracture. The inside of mask can be cleaned using a soft wash cloth with mild soap and water or alcohol. To clean the outside of the mask, use a soft wash cloth with mild soap and water. Do not rub or scrub the outside of the mask. Gently pat the mask to clean, and pat dry it with a paper towel. You can store your mask inside of a box at room temperature out of direct sunlight or on a mannequin headform that can be found at most craft stores. For a more premium option, you can purchase one of our deluxe skull headforms found on our website.